Privacy Policy
Last updated: December 4, 2024
1. Introduction
Moda Vibe Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
Company Details:
Moda Vibe Ltd
Company Number: 16504318
Registered Address: 93 Williams Close, Hanslope, Milton Keynes, MK19 7PG, United Kingdom
Email: info@modavibe.co.uk
2. Information We Collect
2.1 Personal Information
We may collect the following personal information when you contact us or submit enquiries:
- Name and contact details (email address, phone number)
- Company or organisation name
- Job title and business information
- Project requirements and specifications
- Country and location information
2.2 Automatically Collected Information
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website addresses
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes for products and services
- Process orders and coordinate with suppliers and manufacturers
- Communicate with you about your project requirements
- Improve our website and services
- Send you relevant information about our products (with your consent)
- Comply with legal obligations
4. Legal Basis for Processing (UK GDPR)
We process your personal data under the following lawful bases:
- Contractual necessity: To fulfil our obligations when you request a quote or place an order
- Legitimate interests: To improve our services and respond to enquiries
- Consent: For marketing communications (which you can withdraw at any time)
- Legal obligation: To comply with applicable laws and regulations
5. Sharing Your Information
We may share your information with:
- Manufacturers and suppliers: To obtain quotes and coordinate installations
- Logistics providers: To arrange shipping and delivery
- Professional advisors: Including lawyers and accountants
- Regulatory authorities: When required by law
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. International Transfers
As we work with suppliers and manufacturers globally, your information may be transferred to and processed in countries outside the UK and European Economic Area (EEA). We ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically:
- Enquiry data: 2 years from last contact
- Customer data: 7 years (for tax and accounting purposes)
- Marketing consent: Until you withdraw consent
8. Your Rights
Under UK GDPR, you have the following rights:
- Right of access: Request copies of your personal data
- Right to rectification: Request correction of inaccurate data
- Right to erasure: Request deletion of your data
- Right to restrict processing: Request limitation on how we use your data
- Right to data portability: Request transfer of your data
- Right to object: Object to processing of your data
- Right to withdraw consent: Withdraw consent for marketing at any time
To exercise any of these rights, please contact us at info@modavibe.co.uk
9. Cookies
Our website uses essential cookies to ensure proper functionality. We do not use tracking or advertising cookies. Essential cookies include session management and security features. By using our website, you consent to the use of essential cookies.
10. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Email: info@modavibe.co.uk
Address: 93 Williams Close, Hanslope, Milton Keynes, MK19 7PG, United Kingdom
15. Complaints
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
ICO Website: www.ico.org.uk
ICO Helpline: 0303 123 1113